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Terms of use

GENERAL TERMS AND CONDITIONS

FOR THE USE OF THE SERVICES PROVIDED BY “SuperSound”

I. GENERAL TERMS AND CONDITIONS

  1. This document contains the General Terms and Conditions under which “SuperSound” Ltd. provides services to its users/clients through the online store www.supersound-bg.com. These terms and conditions are binding on all users. By clicking the “I agree to the General Terms and Conditions” button, the user/client agrees, fully accepts and undertakes to comply with these General Terms and Conditions.
  2. The products found on the website of www.supersound-bg.com do not constitute a legally binding offer, but are rather a demonstrative online catalog describing the product line of the merchant.
  3. The images and descriptions of the products found on the website of www.supersound-bg.com are of an informative and illustrative nature and do not claim to be accurate or comprehensive. The inaccuracy of the images, as well as the lack of such, cannot be interpreted as misleading information/advertising and are not intended to mislead consumers or to give the products non-existent technical characteristics or capabilities. A large part of the product images show the highest model of a series or an entire series to which the product belongs. In the product images, they may be shown together with their optional accessories that are not included in the price or together with other products for which they are intended. The product images also do not carry information about color (unless explicitly mentioned), quantity, equipment, technical characteristics and capabilities. Product descriptions may be incomplete, inaccurate or promptly changed by the manufacturer during the production process of a given product. Manufacturers and retailers have the right to change technical characteristics at any time, without being obliged to explicitly notify consumers about this.
  4. After registration, users have the opportunity to use a user basket, which was created for the purpose of convenience and easy calculation and accessibility of the user/client to the characteristics of the goods of interest to him. Placing products in the user basket has no binding effect. The user/client has the opportunity to place and remove any products in his user basket. After clicking on the "MAKING PAYMENT" button, users agree to purchase the goods in the user basket at the price current at that moment. This action has a legally binding force and with its execution it is considered that the contract is concluded.
  5. "SuperSound" reserves the right to refuse delivery of a confirmed order in the event that the goods are not available. In the event of a lack of stock of the requested goods, within one working week, "SuperSound" notifies the user/client of the exhaustion of the goods by sending a message to the e-mail address or telephone number specified by the user/client. In the event that a transfer has been made to the merchant's account, the client will be able to choose between the following options:

The contractual languages ​​are Bulgarian or English, and the prices announced on the site are in Bulgarian levs, euros, dollars, pounds with VAT. The site supports Bulgarian and English versions. When the delivery will be made on the territory of another country outside the EC, in which VAT is due or another similar tax burden is regulated, corresponding to the grounds specified in Art. 2 of the VAT Act, the tax is determined and charged subsequently.

II. ДОСТАВКА

The consumer/customer bears the entire risk of damage/loss of the goods upon delivery. Immediately after handing over the goods to a courier, “SuperSound” is released from the risk that is transferred to the consumer/customer. “SuperSound” is not responsible for any delay in the event that the delay is due to a courier or another supplier.

Immediately after delivery, the goods should be carefully inspected by the consumer/customer or a person authorized by him. In the event that the goods are delivered by courier, the consumer/customer should notify the trader of the non-conformity with the contract no later than 12 hours after receipt. When the customer receives the goods himself, the same is given the technical opportunity to test the goods and, if any non-conformities are found, should immediately notify a representative of “SuperSound”.

Any damage, impacts and other damages should be certified on the bill of lading and reported within 12 hours to “SuperSound”. In case of damage that occurred during the transportation of the goods, “SuperSound” is not responsible for the warranty service of this product. The determination is made at the “SuperSound” service center.

In cases where “SuperSound” has set a specific date and time for delivery in writing, the statement has binding force. The user/client is obliged to provide the trader with the necessary information for the delivery by indicating the exact address, contact person and telephone number when requesting, as well as to enter or explicitly notify him of a suitable time /date and time/ at which he will be able to accept/receive the goods. "SuperSound" is not bound by any obligation to fulfill the order and delivery in cases where the consumer/client has indicated an incorrect or wrong address, contact person and/or telephone number when submitting the application. In case of failure to fulfill the obligations specified in this provision, the consumer/client undertakes to compensate the trader for all additional costs incurred related to the storage and subsequent delivery of the goods, as well as the impossibility of the same being delivered.

10a. When handing over the goods to the consumer/client or to the third party - proxy, the parties sign the accompanying documents. A third party is considered anyone who is not the holder of the application, but accepts the goods and is at the address specified by the client.
In case of unjustified refusal to receive the goods, the consumer/client is obliged to pay the costs of delivery and return of the goods. In the event that the Customer is not found within the delivery period at the specified address or access to the address and conditions for delivery of the goods are not provided within this period, "SuperSound" is released from its obligation to deliver the goods requested for purchase. In this case, the Customer has the obligation to organize the delivery of the goods himself, and is not released from his obligations for compensation under the previous article.


When the delivered goods clearly do not correspond to the goods requested for purchase by the Customer and this can be established by a simple inspection, the Customer may request that the delivered goods be replaced with goods that correspond to the purchase application made by him. This request must be made no later than 12 hours from the receipt of the goods, or their delivery to the address specified by the Customer.

III. WARRANTY PERIODS

  1. “SuperSound” offers a warranty document to its customers for a given purchased goods, in cases where such a document is provided by the manufacturer of the goods. The document describes: address and telephone number of the authorized service centers of the purchased goods, the warranty conditions of the relevant service centers or manufacturers, as well as the warranty period of the goods purchased by the consumer/customer. Together with the goods, "SuperSound" provides its customers with a warranty card, which describes the warranty conditions /hyperlink pointing to the page where the warranty conditions are described/.

IV. PRICES AND PAYMENT

  1. The prices indicated on the site include packaging, but not transportation to the place of delivery. Transportation for deliveries over 500 BGN on the territory of the Republic of Bulgaria is free of charge (does not apply to soundproofing). For delivery of orders worth less than 500 BGN, a "Processing and delivery" fee of 7.80 BGN is charged. In case the goods are sent outside the territory of the Republic of Bulgaria, the user/client must pay all customs and other fees related to export and import in the respective country.
  2. Payment is made in one of the following ways:

V. RIGHTS AND OBLIGATIONS OF THE USER/CLIENT

The user/client is fully responsible for protecting his username and password, as well as for all actions performed by him or by a third party using the username and password. The user is obliged to immediately notify "SuperSound" of any case of unauthorized access using his username and password, as well as whenever there is a danger of such use.

The user/client is obliged to pay the price of his order according to the method chosen by him when placing the order.

The user/client is obliged to provide "SuperSound" with the necessary information for the delivery by indicating the exact address, contact person and telephone number when ordering, as well as to enter or explicitly notify him of a suitable time /date and time/ at which he will be able to accept/receive the goods.

Every user, regardless of whether he is a client of "SuperSound", is obliged when using the services:

  1. The Client undertakes to pay the price of the goods, to pay the costs of delivery, when the same is not free and to provide access to the place of delivery, as well as to ensure in any other way the receipt of the goods.

The user/client has the opportunity to view and order the advertised goods on the Internet store www.supersound-bg.com.

The user/client has the right to be informed about the status of his order.

VI. RIGHTS AND OBLIGATIONS OF "SuperSound"

“SuperSound” is not liable for damages caused to software, hardware or telecommunications equipment, or for loss of data resulting from materials or resources searched, loaded or used in any way through the services provided. Advice, consultations or assistance provided by the specialists and employees of “SuperSound” in connection with the use of the services by the users does not give rise to any liability or obligations for “SuperSound”. The company is not liable for inaccuracy of the information about the goods specified by the manufacturer.


27. “СуперСаунд“ не носи отговорност за неизпълнение на задълженията си по този договор при настъпване на обстоятелства, които „СуперСаунд“ не е предвидил и не е бил длъжен да предвиди – вкл., случаи на случайни събития, проблеми в глобалната мрежа на Интернет и в предоставянето на услугите извън контрола на „СуперСаунд“

28. “СуперСаунд“ има право да инсталира на компютрите на потребителите кукита (cookies). Кукитата представляват текстови файлове, които се запазват от Интернет страницата върху твърдия диск на Потребителя и позволяват възстановяване на информация за Потребителя, като го идентифицират и позволяват проследяване на действията му, Интернет страниците, които посещава, хипер-връзките, които използва, информацията, която ползва и записва и други.

"SuperSound" does not have the obligation and objective opportunity to control the way in which users use the services provided.

"SuperSound" has the right, but not the obligation, to retain materials and information located on the server of www.supersound-bg.com

"SuperSound" has the right at any time, without notifying the User/client, when the latter uses the services in violation of these terms, as well as at the discretion of "SuperSound" to terminate, suspend or change the services provided in connection with the use of the site. "SuperSound" is not liable to users and third parties for damages and lost profits resulting from the termination, suspension, change or limitation of services, deletion, modification, loss, unreliability, inaccuracy, or incompleteness of messages, materials or information transmitted, used, recorded or made available through www.supersound-bg.com

"SuperSound" after receiving payment is obliged to transfer to the user/client the ownership of the goods requested for purchase by him, to deliver the goods requested for purchase on time, to check each item for technical serviceability before it is sent (if this is possible, without violating the integrity of the packaging).

VII. PERSONAL DATA

  1. The identification of the user/client for the purpose of reproducing his/her statement of acceptance of the General Terms and Conditions and the order placed is carried out through the log files stored on the server of www.supersound-bg.com, storage of the IP address of the user/client, as well as any other information.
  2. “SuperSound” guarantees its Users/clients the confidentiality of the information and personal data provided. The latter will not be used, provided or made known to third parties except in the cases and under the conditions specified in these General Terms and Conditions. “SuperSound” protects the personal data of the user/client, which became known to it when filling out the electronic form for making a purchase application, and this obligation is waived in the event that the Client has provided false data. In compliance with the applicable legislation and the clauses of these General Terms and Conditions, “SuperSound” may use the Client’s personal data solely and exclusively for the purposes provided for in the contract. Any other purposes for which the data are used will be in accordance with Bulgarian legislation, applicable international acts, Internet ethics, rules of morality and good manners.
  3. “SuperSound” undertakes not to disclose any personal data about the Client to third parties - state bodies, commercial companies, individuals and others, except in cases where it has received the express written consent of the Client, the information is requested by state bodies or officials who, according to the current legislation, are authorized to request and collect such information. “SuperSound” is obliged to provide the information by virtue of the law.
  4. “SuperSound” has the right to collect and use information relating to its Users/clients, regardless of whether they are registered.
  5. The information under the previous article may be used by “SuperSound”, except in the case of explicit disagreement of the User, sent to the following e-mail address ________ “SuperSound” collects and uses the information to improve the services offered. All purposes for which “SuperSound” will use the information will be in accordance with Bulgarian legislation, applicable international acts and good morals.

VIII. AMENDMENTS

  1. The General Terms and Conditions may be changed at any time by “SuperSound”, which has the right to change the characteristics of the services provided and these General Terms and Conditions and on the basis of changes in the legislation. “SuperSound” is obliged to notify the User of the changes to the General Terms and Conditions, by publishing a notice of their changes in a prominent place on its website and giving a sufficient period to familiarize themselves with them. Within the given period, if the User does not declare that he rejects the changes, then he is considered bound by them. In case the User declares within the given period that he/she does not agree with the changes, “SuperSound” has the right to immediately suspend or terminate the provision of the services to the User.

IX. TERMINOLOGY

All disputes between the parties are resolved in a spirit of understanding and good will. In the event that agreement is not reached, all unresolved disputes, including disputes arising from or relating to its interpretation, invalidity, performance or termination, as well as disputes to fill gaps in the contract or adapt it to newly arising circumstances, will be resolved by the competent court of registration of "SuperSound", in accordance with Bulgarian law.

“User/client”, or only “user” and only “client” means anyone who has loaded the website www.supersound-bg.com on their computer.

“Order” means the selected goods and all other attributes related to the method of delivery and payment of the goods by the customer/user.

Place of delivery is the address specified by the user/client when placing the order.

The online store www.supersound-bg.com is the property of “SuperSound”, also called the “merchant” or the “company”.

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